Frequently Asked Questions
Clear answers about orders, discreet delivery, payments, returns, privacy and choosing a product.
Orders and delivery
Is the packaging discreet?
Yes. The outer packaging is discreet and does not identify the intimate contents of your order.
Does the carrier know what is inside?
No. The order is handled like a normal delivery and the outer packaging does not reveal the contents of your purchase.
What are the delivery times?
Mainland Portugal and mainland Spain: 24–72 working hours after dispatch. Madeira and the Azores: 3–7 working days. Germany: 3–4 working days. Other destinations: the estimate shown at checkout.
Will I receive tracking information?
Where available, we send tracking information after dispatch. Tracking can take a few hours to update.
Payments
Which payment methods are available?
Methods may include MB Way, Multibanco, bank card, PayPal, Klarna and other options shown at checkout. Availability may vary by country, order value or the active store configuration.
Is it safe to pay in the store?
Yes. Complete your purchase only through the store checkout. Never send card details by email, Instagram or private message.
Will I receive an order confirmation?
Yes. After your purchase, you should receive a confirmation at the email address used at checkout. If you cannot find it, check your spam or promotions folder.
Products and choosing
How do I choose the right product?
Read the product description, dimensions, material, instructions and features. If this is your first purchase, start with a simpler, discreet and easy-to-use option.
Are the products suitable for beginners?
Some products are more suitable for a first purchase than others. If you are unsure, contact us before buying so we can help you choose.
How should I clean intimate products?
Always follow the manufacturer's instructions. In general, clean intimate products before and after use, store them in a clean place and use products compatible with their material.
Exchanges, returns and warranty
Can I return an intimate product?
It depends on the condition of the item. Sealed intimate products may be considered for return if they are unopened, complete, unused and within the applicable period.
Can opened products be returned?
For health and hygiene reasons, intimate products that have been opened, used, tested or have a broken seal may not be eligible for return.
What should I do if I receive the wrong product or a damaged item?
Email us with your order number, a description of the problem and photographs of the item or packaging.
Privacy and support
Is my purchase publicly visible?
No. Your purchase is handled privately. The data you provide is used to process your order, provide support and meet applicable legal obligations.
How do I contact customer support?
You can contact us by email at prazeremti@gmail.com. Include your order number when your question relates to a purchase.
How do I make a complaint?
You can email prazeremti@gmail.com with the subject “Complaints Book”.
Could not find the answer?
Email us your question. If it concerns an order, include your order number.
Contact support