Our product exchange policy aims to provide the customer with complete security regarding products purchased in our store.

All our products have a warranty against manufacturing defects.

We also exchange products that arrived different from what the customer ordered.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:

If more than 7 business days have passed and the product presents any If there is a defect or flaw, please contact us, informing us of the order number, the product to be returned, and the defect. As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this department will be required for a possible exchange to be made. After the analysis is completed, we will contact you with the opinion and whether an exchange will be necessary. The deadline for requesting an exchange for this reason is 15 days after receiving the product. Please note, we will not make exchanges or refunds after this deadline. Your complaint will be analyzed within a maximum of 7 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives: Receive a refund of the amount paid. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon with the value of the product to use on future purchases. (Consumer), the request to cancel online purchases must be made within 7 business/calendar days after the date of receipt.

For credit card refunds, our finance department has a maximum of 7 business days to process with the credit card company, and the maximum time for the balance to return to your credit card is up to 120 days, according to the card companies and depends on your billing cycle.

If a refund is necessary, it will be made to a bank account within a maximum of 10 business days after quality analysis and can only be made to an account used on our website.

In the case of products returned without prior notice, outside the deadline, with missing or incorrect items, without the label or invoice, they will be returned to the customers.