Shipping policy

At Prazer em Ti, we prepare and send every order with discretion, care and speed. This policy explains our delivery times, costs and shipping conditions.

Order preparation

Orders are processed after payment confirmation, on working days. Preparation may take longer during promotions, stock shortages, public holidays or high-volume periods. We will contact you if there is a significant delay.

Discreet delivery

Every order is sent in neutral outer packaging with no visible indication of its intimate contents.

Carriers and tracking

We may use CTT, NACEX, Correos Express or another carrier available for the destination. Where supported, you will receive a tracking code or link after dispatch.

Address and collection

Check that your address is complete. If an order is returned because of an incorrect address, an absent recipient or failure to collect it, you may need to pay a new delivery charge for reshipment. Follow the tracking information and collect your parcel within the stated period.

Orders returned to sender

If an order is returned for a reason attributable to the customer, we may deduct the actual outbound and return delivery costs from the refund where the law allows.

Unavailable products

If a product becomes unavailable after purchase, we will contact you so you can choose to wait for new stock, exchange it, accept store credit or a voucher, or cancel for a refund.

International delivery

International shipments may be subject to delays, customs duties, local taxes or additional procedures. Where applicable, these charges are the customer's responsibility unless checkout states otherwise.

Delivery problems and contact

If tracking shows delivery but you have not received the parcel, contact prazeremti@gmail.com as soon as possible with your order number, name, delivery address, tracking information and a description of the problem.

Last updated: 25 October 2026