Shipping policy
At Pleasure in You, we prepare and send every order with discretion, care and speed. This policy explains our delivery times, costs and shipping conditions.
Order preparation
Orders are processed after payment is confirmed and are normally prepared within 1–2 working days. Preparation may take longer during promotions, stock shortages, public holidays, weekends or exceptional circumstances. If there is a significant delay, we will contact you.
Discreet delivery
Every order is sent in neutral outer packaging with no visible indication of its intimate contents.
Estimated delivery times
- Mainland Portugal: 24–72 working hours after dispatch.
- Madeira and the Azores: 3–7 working days after dispatch.
- Mainland Spain: 24–72 working hours after dispatch.
- Germany: 3–4 working days after dispatch.
- Other destinations: the estimate shown at checkout or provided by email.
These times are estimates and may change because of carrier delays, public holidays, incomplete addresses, an absent recipient, high-volume periods or circumstances beyond our control.
Delivery charges
Delivery charges are shown at checkout before you complete your purchase and may vary by destination, carrier, parcel size, order value and active promotions.
Free delivery
We offer free delivery on orders of €60 or more to mainland Portugal, unless a promotion or checkout states different conditions.
Carriers and tracking
We may use CTT, NACEX, Correos Express or another carrier available for the destination. Where supported, you will receive a tracking code or link after dispatch.
Address and collection
Check that your address is complete. If an order is returned because of an incorrect address, an absent recipient or failure to collect it, you may need to pay a new delivery charge for reshipment. Follow the tracking information and collect your parcel within the stated period.
Orders returned to sender
If an order is returned for a reason attributable to the customer, we may deduct the actual outbound and return delivery costs from the refund where the law allows.
Unavailable products
If a product becomes unavailable after purchase, we will contact you so you can choose to wait for new stock, exchange it, accept store credit or a voucher, or cancel for a refund.
International delivery
International shipments may be subject to delays, customs duties, local taxes or additional procedures. Where applicable, these charges are the customer's responsibility unless checkout states otherwise.
Delivery problems and contact
If tracking shows delivery but you have not received the parcel, contact prazeremti@gmail.com as soon as possible with your order number, name, delivery address, tracking information and a description of the problem.
Last updated: 20 August 2026